I recently finished reading Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh, and am surprised by how many business don’t provide a level of customer service that screams, “WOW!”
As a Wedding Officiant I do my best to meet my clients needs and exceed their expectations. This means I proudly serve the bride and groom. I schedule consultations around their schedule. I return phone calls and emails within hours, and always the same day.
In the state of California, couples need a notarized document in order to obtain an official record of marriage. I could charge them $10 for the notarization, but feel that nickel-and-diming clients is not in the best interest of either of us.
Customer Service should be about saying, “Yes!”